Terms and Conditions

  1. PAYMENT TERMS 

Emchies Air Conditioning payment terms are C.O.D however, we accept payment terms of 15 -30 days in recognition of the client’s own payment terms.

DELIVERY TIME

 

Normal delivery time on purchases is 24hours upon receipt of a confirmed order and subject to stock availability.

  1. QUOTATION VALIDITY

 

Our prices are valid for 30 days thereafter prices may change without prior notice. Always check with us for price and stock availability before placing an order.

 

  1. AFTER SALES SERVICE

      Emchies Air Conditioning offers free after sales service and can be contacted through our telephone, fax or email in case of any emergency or breakdown.

 

  1. WARRANTIES

All specified manufacturer’s warranties on brand machines are the responsibility of Emchies Air Conditioning. All new machines carry 12 months warranty. New spares carry six months warranty. The warranty will be null and void if warranty seals are tempered with or products are damaged by power surge or lighting.

 

  1. DELIVERY AND INSTALLATION

 

All units are delivered direct to the client unpacked and installed at no extra cost.

 

  1. TECHNICAL SUPPORT (Response Time)

 

Our response time to breakdowns of air conditioning and refrigeration equipment is 3 hours within 25 km radius of Harare, outside Harare response time is within 12 hours.